e-shop general terms and conditions of sale

SIRET  50770471600012
TVA n° : FR81507704716



These terms of business govern the use of the website e-shop.trace-software.com” and the sale of products defined by the company Trace Software International, located: Parc Eco-Normandie in Saint Romain de Colbosc 76430, FRANCE.

The General Terms and Conditions of Sales are available on the website.

Within the context of online sales, available products can only be downloaded for the licenses.

The list and descriptions of products and services offered by Trace Software International are available on e-shop.trace-software.com.”

The Company reserves the right to modify at any time the present conditions with the release of a new version on its website mentioning the date of the update.


Article 2: PRICES

Our products prices mentioned on the descriptive pages are in EUROS, before tax. Processing and expedition fees are not included. For deliveries outside of France, the buyer is the importer. Domestic tariffs, local taxes, import duties or state taxes might be due. Trace Software International is not in charge of the payment of these amounts due. You, the buyer, are the only one responsible for paying and declaring to the competent authorities and/or any other competent bodies in your country. We strongly recommend that you check all the procedures and fees with your local authorities.

Trace Software International reserves the right to modify its prices. The product will be invoiced based on the price in effect when your order is processed and validated.



Any order initiated, made and confirmed on the website “e-shop.trace-software.com” implies the validation of the current General Terms and Conditions of Sale without exception or reservation. All the issued documents, including the order confirmation, are a proof of your transaction. You declare fully knowing and understanding the present conditions. Your order confirmation will serve as signature and total approval and acceptance of the buying process. A summary covering all the information about your order will be sent to you.

The Company Trace Software International reserves the right to cancel a payment or an order. Orders made on the “e-shop” online are treated immediately and automatically. No cancellation will be allowed.


Article 4: PAYMENT

Validating an order implies the obligation to pay immediately the indicated price. Any order made are payable in EUROS only.

The payment of your orders can be processed by wire transfer on Trace Software International’s bank account, by credit/debit card or by Paypal.



The language of the present contract is English. However the present General Terms and Conditions are governed by French Law. In the event of a dispute, French courts have sole jurisdiction, especially the LE HAVRE commercial court.


Article 6: INTELLECTUAL PROPERY OF e-shop.trace-software.com”

All the elements of the website e-shop.trace-software.com” of the Company Trace Software International are and will remain exclusive intellectual property of Trace Software International. Nobody is allowed to reproduce, use, rebroadcast or reuse for any reason whatsoever, even partially, elements (pictures, videos, visuals, sounds) of the website e-shop.trace-software.com.” Any link or simple hypertext is strictly prohibited without the written consent of the Company Trace Software International.


Article 7: PERSONAL DATA ON THE WEBSITE e-shop.trace-software.com”

The company Trace Software International reserves the right to collect individual information and personal data in the course of its business activities. These data are necessary in order to manage your order and ameliorate our services and the information we will send you.

These data can be passed on the various departments of Trace Software International in charge of the services and orders’ management, execution, processing and payment. These information and data are also kept on file for security ends, in order to respect the legal and regulatory obligations.

Trace Software International will not sell, trade, or rent any personal data.

We will not share your personal information with third party unless we are obligated to do so due to mandatory legal regulations or if you have requested to do so.

In accordance with French Law, you are entitled to access your personal information and have the right to ask for the correction, update or destruction of your data. You can refuse the management of user profiles.

We will retain your personal information as long as your account is active or depending on your needs regarding our products and services. We shall keep on file your transaction(s) information for financial reporting purposes. Your information is only maintained in our systems long enough to satisfy our mutual business requirements or to meet any legal obligations.

Use of your personal information: Personal data will be stored only for business purposes.

We only collect and process personal data in order to:

-          Better exploit and maintain e-shop.trace-software.com”

-          Conduct our Marketing campaigns

-          Inform you about our Marketing actions

-          Process your order(s)

-          Determine your eligibility for certain types of offers, products or services that might be of your interest

-          Analyze the efficiency of our Marketing campaigns

-          Answer all your questions and requests

-          Communicate about and provide you with all the complementary information that might be of your interest.

We collect the information below once you will get in touch with us through e-shop.trace-software.com”:

-          Contact details (Company’s name, data about the buyer representing the company)

-          Email addresses

-          Password on e-shop.trace-software.com”

-          Bank details

-          Phone numbers in addition to all the administrative information necessary for managing records

-          Subscription, membership or creation of a personal account on our website

-          Mails opened and answers to emails

-          Connection(s) to the “e-shop”

In accordance with the regulations and laws currently in force, you have a permanent access and right to change or oppose your information and personal data directly on the website.



The Company Trace Software International has the exclusive property right for all the products and services offered and sold on its website e-shop.trace-software.com,” including different supports: data, images, maps, designs, schemes, projects and videos. All rights reserved.

You agree to take all the necessary measures to protect these rights. You will respect and enforce others to respect all the content and warnings concerning these rights about the software package’s constitutive elements. The software package is protected by copyright and other intellectual property laws and by international treaties. You are not authorized to make copies of the printed documentation that are an integral part of the software package.

Any reproduction of these elements is strictly forbidden without the prior consent of the author.

In accordance with the regulations and laws currently in force, failure to respect the present General Terms and Conditions of Sales is punishable.


Article 9 - RETURN POLICY 

For the online sale, products licenses are only available with download links. Therefore, no product can be returned.

Last update: January 31, 2017

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