Support subscription

Keep updated & competitive

Trace software International offers different kinds of subscriptions that combine software updates and technical assistance, so as to ensure that you get the latest software version, unlimited and customized technical support worldwide in 24h and a direct access to the most up-to-date technical contents in the market.

* Subscription level (price for 1 year) : 
700,00 €
- +

DESCRIPTION

The easiest way to keep your software up to date.

MAIN ADVANTAGES
• Software upgrades & service packs
• Personalized technical support
• Certified contents access
• Predictable budgeting

BENEFITS
• Increase your productivity year by year
• Ensure success in your projects
• Reach a higher quality and professionalism
• Reduce your long-term costs

SUPPORT LEVELS DETAILS

Trace software International offers 3 kinds of subscription contracts:

Subscription level

silver subscription

SILVER

gold subscription

 GOLD 

platinum subscription

  PLATINUM   

SOFTWARE PER SUBSCRIPTION

elec calc

N/A

archelios Calc

N/A

elecworks 20/40

N/A

elecworks

N/A

elecworks Onboard

N/A

elecworks Facility

N/A

N/A

elecworks P&ID

N/A

elecworks for PTC® Creo®

N/A

SUBSCRIPTION SERVICES INCLUDED

Software releases/updates

Cloud

100MB

300MB

500MB

Training courses (1)Basic
Electrical Content Portal (2)
Support servicesticket / hotlineticket / hotline / remoteticket / hotline / remote
Warrantied answer time (max.)24 working hours16 working hours8 working hours
Consulting services (3)N/AN/A1/2-day
Reference projectN/AN/A
(1) Training webinars : 7 basics et 11 advanced per year. Access to recorded webinars.
(2) E-Content Portal (ECP) for elecworks: each version will have access to specific content based on its features (Platinum subscriptions will have full access).
(3) Total days per year. Travel expenses excluded. Basic training course required. Subscription services are associated per contract.

LANGUAGES

This service is available in:

• Chinese
• English
• French
• Spanish

Related Products

We are using cookies to give you the best experience on our site and to meseare our audience. By continuing to use our website without changing the settings, you are agreeing to our use of cookies.