Support subscription
Keep updated & competitive
Trace software International offers different kinds of subscriptions that combine software updates and technical assistance, so as to ensure that you get the latest software version, unlimited and customized technical support worldwide in 24h and a direct access to the most up-to-date technical contents in the market.
DESCRIPTION
The easiest way to keep your software up to date.
MAIN ADVANTAGES
• Software upgrades & service packs
• Personalized technical support
• Certified contents access
• Predictable budgeting
BENEFITS
• Increase your productivity year by year
• Ensure success in your projects
• Reach a higher quality and professionalism
• Reduce your long-term costs
SUPPORT LEVELS DETAILS
Trace software International offers 3 kinds of subscription contracts:
Subscription level | |||
SOFTWARE PER SUBSCRIPTION | |||
elec calc | • | • | N/A |
archelios Calc | • | • | N/A |
elecworks 20/40 | • | • | N/A |
| elecworks | N/A | • | • |
| elecworks Onboard | N/A | • | • |
| elecworks Facility | N/A | N/A | • |
| elecworks P&ID | N/A | • | • |
elecworks for PTC® Creo® | N/A | • | • |
| SUBSCRIPTION SERVICES INCLUDED | |||
Software releases/updates | • | • | • |
Cloud | 100MB | 300MB | 500MB |
| Training courses (1) | Basic | • | • |
| Electrical Content Portal (2) | • | • | • |
| Support services | ticket / hotline | ticket / hotline / remote | ticket / hotline / remote |
| Warrantied answer time (max.) | 24 working hours | 16 working hours | 8 working hours |
| Consulting services (3) | N/A | N/A | 1/2-day |
| Reference project | N/A | N/A | • |
(2) E-Content Portal (ECP) for elecworks: each version will have access to specific content based on its features (Platinum subscriptions will have full access).
(3) Total days per year. Travel expenses excluded. Basic training course required. Subscription services are associated per contract.
LANGUAGES
This service is available in:
• Chinese
• English
• French
• Spanish
Specific online...
Supply of a standalone...
Technical webinars
Online training...
